FAQ rustexpress.ch
ID / passport
Each traveller is responsible for carrying valid identity documents (ID card or passport). Please bring a valid ID card or passport with you on the trip.
Arriving at the departure point
Please note that the published timetable is binding. We recommend that you arrive at the departure point 10 minutes before the trip starts. Out of consideration for the other passengers, we do not wait for latecomers. Passengers who arrive late at the departure point lose their entitlement to transport.
Boarding points
We offer the boarding points listed on our website. Additional boarding points cannot be approved for the advertised routes. We’d be happy to quote you for a trip by private coach from the boarding point of your choice. Get in touch here.
Boarding point Bern
Since the 2023 season, we have been departing from Bern, coach park, Schützenmatte.
Seat selection on the coach
With Rustexpress.ch, you are free to choose your seat when boarding. Please check on the spot which seats are free and whether you can sit together. We do not take seat reservations in advance.
Luggage
On trips with an overnight stay, each person may bring one suitcase and one rucksack. Luggage can be left at the hotel.
On day trips, anything you don’t need can be left on the coach. The coach remains locked on site. Eurobus accepts no liability for luggage left on the coach.
Boarding and drop-off point at Europa-Park
Day trips: Europa-Park coach park
Multi-day trips with and without hotel stays: Colosseo coach stop
Hotel Kronasar: in front of Hotel Kronasar
Rulantica: in front of Hotel Kronasar
Travel documents
For bookings with an overnight hotel stay, you will receive your admission tickets about two days before departure. You will receive the hotel voucher and the other documents by e-mail about 2 weeks after booking. To check in, you will need the booking number shown on the hotel voucher.
Europa-Park admission tickets
You will receive your admission tickets by e-mail as an eTicket two days before departure at around 13.00. If you can’t find the e-mail in your inbox, please check your spam folder.
If you can’t find the tickets in your spam folder either, you can contact us from Monday to Friday at rustexpress@eurobus.ch and at weekends please contact your driver directly.
Overnight hotel stay
As soon as we receive your booking, you will get a confirmation e-mail. If you can’t find it in your inbox, please check your spam folder.
Together with the confirmation, you will receive the vouchers for your accommodation and information about pre-check-in at Europa-Park. Please note that pre-check-in is only possible about 24 hours after you receive the voucher. You will need the reservation number for pre-check-in. After pre-check-in, you can also book a table at Europa-Park.
To check in on site, you will need your ID and the hotel voucher.
Hotel voucher
You will receive the hotel vouchers with your travel confirmation. For pre-check-in, you will need the booking number on the hotel voucher. When you arrive at the hotel, you can present your hotel voucher at reception.
Booking
At www.rustexpress.ch you can book up to 23.59 on the evening before departure.
Once your booking is complete, you will immediately receive a confirmation e-mail. Your admission tickets will be sent to you by e-mail as an eTicket two days before departure at around 13.00. If you can’t find the e-mail in your inbox, please check your spam folder.
One way
At www.rustexpress.ch you can also book one-way coach trips only. Simply select “without coach” for the outward boarding point or the return drop-off point.
Cancelling day trips
Every booking is binding. A fee of CHF 20.- per booking is charged for changes. You’re welcome to name a substitute traveller free of charge. You will receive your admission ticket by e-mail as an eTicket two days before departure. Once the eTicket has been received, cancellations or changes are no longer possible.
Cancelling hotel stays
Please refer to the terms and conditions under section 2.2.3
Cancellation by EUROBUS
If fewer than 20 people are booked, we reserve the right to cancel the trip up to 24 hours before departure due to insufficient demand.
Infants & child seats
Infants under 4 travel free when accompanied by an adult and do not need an admission ticket for Europa-Park. Please note that for children under 4, a child seat suited to the child’s age and size is required by law. For safety and hygiene reasons, it is essential that you organise a suitable child seat yourself, including fastening material (e.g. tension straps). EUROBUS does not provide child seats. The coaches have 2-point lap belts but are not fitted with Isofix mounts.
Young people travelling alone
Young people aged 16 and over may travel alone. On day trips (without an overnight hotel stay), young people aged 14 and over may travel with their parents’ consent. EUROBUS accepts no responsibility for their time at Europa-Park. For hotel bookings, Europa-Park requires written parental consent. Fill in this form and bring it with you on the trip. If you’re staying overnight at a hotel, also hand it in at hotel reception when you check in.
Birthday children up to 12
Children celebrating their birthday, up to and including their 12th birthday, receive a free admission ticket to Europa-Park (please show ID at the Europa-Park ticket office). For a birthday child up to 12, you can simply book the transport only online at rustexpress.ch.
Dogs
We do not carry dogs on our coaches. If you are travelling independently and staying at a Europa-Park hotel, dogs are generally allowed. Please contact Eurobus after booking so that your dog can be registered with the hotel. The price per dog per night is 13 euros (excluding food). The amount is payable on site at the hotel. Please note that dogs are not allowed in the hotel restaurants and hotel bars. At Europa-Park, dogs must be kept on a lead. Doggy hygiene packs can be bought for € 1.00 at the main entrance to Europa-Park. Dogs are not permitted on any rides or at any shows.
Payment methods
Day trips and multi-day trips are paid in advance by VISA, MasterCard, TWINT or PostFinance online banking. Please have your payment method ready before booking online. Online payments are processed via Saferpay by SIX Payment Services and meet the latest security standards. Payment by invoice is not possible.
Terms and conditions
You can find our general terms and conditions of travel and contract here.